OVERVIEW
The MEDILOGIK EMS system allows users to produce procedure reports that document the activities and diagnosis made during the procedure. If it is not possible to print there can be a number of things that may prevent the printing of the reports. 

Printing from EMS, either the procedure reports or the auditing data from the reporting panel will require access to a printer. In most organisations, printers are rarely connected physically to the PC, Mobile Cart or laptop but via the organisations network. As a result each computer may be configured to connect to multiple printers, one of which will be set as the default (ie the one it prints to normally).

It is important to remember that at no location has MEDILOGIK provided the printers (or indeed the computers) used for reporting. These are provided by local organisation or departmental budgets. Support for computers and printers is managed by your own service desks. Please speak to your manager for more detail.

ADOBE ACROBAT
When EMS generates printable output it is created in the Adobe (PDF) format. For any computer to be able to render the printed output Adobe Acrobat needs to be installed on the pc. If you are unsure if Adobe Acrobat has been installed on your pc you should contact your organisations help desk. If the request to produce a report results in the details appearing on screen then Adobe is probably installed correctly.

During the installation of EMS, as part of the process, key computers will be identified for use with the software and as a result Adobe Acrobat will be installed. If the PC changes or is upgraded or updated you should check to ensure it is installed in advance of any reporting lists.

WHAT TO CONSIDER
Q - Does the report appear on the PC screen?
NO - Adobe Acrobat may not be installed - contact your organisation's IT service desk to arrange installation
YES - EMS is working correctly, consider the printer issues below.

Q - Is the correct printer selected for your output destination? ie have you selected a printer from another department? 
You may need to check with a colleague for the name of printer that needs to be selected

Q - Is the printer switched on? Look for activity lights and error messages on the display screen
You may need to refer to the manufacturers instructions or contact your organisation's IT service desk for assistance

Q - Is the printer connected to the PC / Network?
In some locations staff may disconnect the printer to either use the network socket or connect directly to a laptop without replacing the cables to the main PC once they are finished. You should ensure that all the printer cables are connected securely. You might try re-seating the connections to ensure they are secure. Simply remove and replace the connections taking care not to force any of them. If in doubt get assistance from colleagues or your organisations help desk.

Q - Have you checked to see if there is paper in the printer? If the paper tray is empty there should be an error message on the screen or a warning light. Add paper and then the printouts should start appearing.


WHAT TO DO?
If you have checked all the suggested items above and the printer is still not working, you should be able to select an alternative printer from the printer settings that will allow you to use a printer in another area nearby. Please refer to local guidelines for more detail.

Additionally you should log a call with your own organisation's IT service desk.